FREQUENTLY ASKED QUESTIONS
You’ve got questions. We get it. Cake can seem complicated!
HOW FAR AHEAD OF TIME SHOULD I BOOK MY CAKE?
Everything we do is made to order according to our availability so get in touch sooner rather than later! We have a dedicated amount of website and bespoke cake order slots per week which fill up quickly, season depending.
Custom orders require you to get in touch at least 4 weeks prior where occasion cakes ordered through the website can be ordered with a shorter lead-time, depending on availability.
HOW DO I PLACE AN ORDER?
You can browse and request a cake via our shop section. Just choose your preferred cake style and fill out the request form. We will then send you an email and invoice once your order has been accepted!
If you want to have a custom cake or bridal cake designed click here to send through a request.
DESSERT VS PETITE SERVINGS. HOW DO YOUR SIZES WORK?
The size of your cake will depend on how many servings it needs to be and those servings can either be a full dessert portion or a petite portion. Click here to view our size and serving guide.
We recommend dessert portions if you are serving the cake as dessert and petite portions if serving as cocktail servings or as part of a dessert table.
*NOTE: these servings are a guide - if you know you can eat a hefty slice of cake (let's be friends forever ) rather opt for a cake that gives you a few extra dessert servings!
WHAT STYLE CAKES DO YOU DO?
We specialise in creatively crafted buttercream cakes.
As awesome as they are, novelty cakes covered in fondant and adorned in figurines are not our thing! We will happily come up with a creative solution to incorporate your theme in ways that remain true to our style
I NEED A CAKE URGENTLY. IS THERE ANY CHANCE YOU CAN SQUEEZE MY ORDER IN?
Sorry, unfortunately not. We can never predict how busy each week may be so fitting in a last-minute cakes can’t be guaranteed. Do however send us an email if you would like to be put on a waiting list in case another order is cancelled.
I HAVE A NUT ALLERGY. DO YOU WORK WITH NUTS IN YOUR KITCHEN?
Yes, we do work in a kitchen that uses nuts and nut products. If you have a nut allergy please do be sure to inform us. We will try our best to not let your order get in contact with nuts but because we do work with nuts often we cannot guarantee this – ordering from us is entirely at your own risk.
Please be sure to read our terms and conditions.
GLUTEN-FREE OR VEGAN CAKES?
Check the cake flavour section when filling out the request form for the cake you want. If there is a gluten-free option, then yes.
If you're looking for vegan treats, we've got you covered too
ARE ALL THE DECOR ELEMENTS ON YOUR CAKES EDIBLE?
All decorative elements we put onto our cakes, from flowers and glitter to gold leaf are non-toxic and not harmful to humans. Decorations like gold leaf and glitters in particular are safe to use on cakes for decorative purposes only, consumption will not harm a person but it cannot be classified as “edible” since it is not a food (see below).
Edible applies to a recognised foodstuff only. Under EU regulations foodstuff means something which the body absorbs – something with nutritional value. This causes confusion – if a product is not a recognised food in its own right then it cannot be officially classed as edible. So, for example, an icing colouring paste based on sugar may be edible while a colouring may be non-toxic.
Non-Toxic applies to all products which are still considered safe should you eat them, but which are not recognised as foods in their own right. This classification applies to a proportion of icing colourings and additives for no other reason than that our bodies do not absorb them – they simply pass through. They are controlled by UK and EU regulations and considered safe. Manufacturers may keep themselves right by stating for decorative use only (or some similar phrase) but they are only designed for use with food items.
LET'S TALK ABOUT FONDANT
We don't cover our cakes in fondant in the traditional way - we do use fondant to create abstract elements and textures .
CARING FOR MY CAKE?
We recommend eating your cake within 48 hours of receiving it. If you are not having it the same day it’s best you wrap the entire cake box that it comes in with 2 to 3 layers of clingfilm before storing in the fridge. By doing this the cake is safe from fridge odours and helps any flowers to remain fresh.
Note that once your cake has been delivered to your home or the specified venue, please store it safely in the fridge until the recommended time prior to serving (weather depending - cold days take out 3-6 hours prior, hot days take out an hour to an hour and a half prior to serving) so that cake can come to room temperature. No one likes cold cake!
It's really important that you bring the cake to room temperature before serving (do not microwave to do this). Make sure you keep it away from any form of heat or direct sunlight.
Leftover cake freezes really well too, just FYI!
CAN I MAKE CHANGES TO MY ORDER?
Yes, as long as you give us at least 5 days notice. Simply send us an email with your changes. All updated orders will be confirmed via email.
I SAW A CAKE ON YOUR INSTAGRAM FEED THAT I LIKE. CAN I ORDER A SIMILAR ONE?
Of course! Just use the description of the cake on Instagram to find it on our website when ordering. If you can’t find it just email us and we can help you out.
Please note that each cake is a unique creative expression, with no cake being exactly the same. We create something unique and beautiful for you each time inspired by your flavour choice and design guidelines, never an exact replica. Please do not ask us to copy another cake designers work!
CAN I ORDER NOW & PAY LATER?
No. All orders need to be paid for upfront. After your request has been accepted we will invoice you accordingly. If you cancel more than 5 working days before your order is due we will fully refund you.
CAN YOU DELIVER MY ORDER?
Yes, but we only deliver in London area. Please note that delivery comes at an additional cost, which will be calculated by miles from our kitchen to the drop-off point. Please see details at end of your cart shopping.
We personally deliver and delivery rate is quoted on a case-by-case basis.
TRANSPORTING YOUR OWN CAKE
Make sure your cars air conditioning is on and that you’ve put the cake box flat on the floor of your car and not on your seats. Once home or at the venue keep your cake refrigerated and bring to room temperature before serving.
FRESH FRUIT & FLOWERS
Availability of specific fruit and flowers will vary seasonally but we will always try our best to suggest a suitable substitution if need be!
For bridal orders florals are best sourced by your florist and we apply when we deliver - should you want us to source there will be an additional fee.
For custom and website cake orders for birthdays tell us what colours to work with and we will source accordingly.
WHAT DETERMINES THE COST OF MY ORDER?
You are quoted based on your cake design, flavour selection and cake size (we determine this by your amount of servings).
If you want us to deliver this will be an additional fee.
DO YOU RENT OUT CAKE STANDS & PLATTERS FOR WEDDINGS?
We do not rent out any stands, platters, cutting knives etc. This will need to be sourced by you or your decor team.
The cake does however come on a neatly finished silver cake board (if you have a look at our Instagram page you will see all our cakes come on this board).
DELIVERY AND PAYMENT
- The delivery charge is pre-customized at the end of the purchase approximately depending on the area.
- up to 5 miles is Free delivery.
- from 5 miles up to 10 miles is £6 delivery.
- from 10 miles up to 20 miles is £8 delivery.
- over 20 miles is £15 delivery.
- Delivery for outside of London are rarely available, just for big orders over £500, and delivery charge may apply.
- Chocolate Dates, Protein Balls, Biscuits products are available for shipping delivery.
- Any product order is not placed until all details are worked out and non-refundable 50% deposit or full payment is received.
- Payment may be made by credit or debit card.
Credit or debit cards are processed securely online through Paypal.
- You will receive an email invoice.
- In ordering months in advance, a deposit will be taken with the final balance due two weeks before pick up/shipping.
-Deposit and Full-Payments are non-refundable. All orders placed are final. (Unless Sweet Meringue Uk is not able to make the delivery, it is applicable)